Contact jafez.com
We're delighted you're enjoying your journey through stories with jafez.com! Whether you have a question, need a little help, or just want to share your thoughts, we're here to listen and assist. Our goal is to make your e-reading experience as smooth and enjoyable as possible.
General Inquiries & Support
For any general questions about your account, subscription, billing, or if you simply need some guidance on using the jafez.com platform, please don't hesitate to reach out. We believe in human connection, so when you contact us, you'll hear back from a real person ready to help.
The best way to get in touch for all support-related queries is via email:
Email Us: [email protected]
We aim to respond to all inquiries within 24-48 business hours.
Help with Reading Issues
Encountering a glitch? Is an e-book not loading correctly, or are you seeing formatting errors? We understand how frustrating technical hiccups can be when you're immersed in a good story. Please let us know right away so we can help you get back to reading.
When reporting a technical issue, please include as much detail as possible in your email to [email protected]. This helps us diagnose and fix problems faster. Useful information includes the specific title of the e-book, the device you're using (e.g., desktop, tablet, specific model), the web browser (e.g., Chrome, Firefox, Safari), and a brief description of the problem. If you can provide a screenshot, that's even better!
Reporting Unavailable Books & Content Requests
If you've found a link to a book that's unavailable, or if a title you expect to see is missing from our library, please let us know. We're constantly working to expand and refine our collection.
Additionally, if there's a specific e-book or author you'd love to see added to jafez.com, we welcome your suggestions! Send your requests and reports to [email protected].
Copyright & DMCA Concerns
At jafez.com, we deeply respect intellectual property rights and are committed to a platform that adheres to copyright laws. If you are a copyright holder and believe that content on our platform infringes upon your rights, please contact us immediately.
To submit a DMCA (Digital Millennium Copyright Act) notice or any copyright-related concern, please send a detailed email to [email protected]. Your notice should include the specific copyrighted work you believe has been infringed, its location on jafez.com (URL), your contact information, and a statement under penalty of perjury that you are the copyright owner or authorized to act on their behalf.
We take all such claims seriously and will respond promptly to investigate and take appropriate action.